Changed your mind
If you’re a consumer (buying for yourself, not for a business), you have the right to cancel your order for any reason up to 14 days after the day you receive it, under the Consumer Contracts Regulations 2013. You then have another 14 days to send the items back.
We go further: unopened items in their original packaging can be returned for a full refund within 14 days of delivery, whether you’re a consumer or a business customer.
You can open the packaging to inspect an item as you would in a shop. If an item has been used, installed, soldered, programmed or damaged beyond that, we may reduce the refund to reflect its reduced value, or decline the return.
Items we can’t take back
- Software, licences and downloadable content once activated or downloaded.
- Items cut, mixed or made to your specification (for example cable cut to length).
- Components supplied in sealed anti-static or moisture-barrier packaging once the seal is broken, unless faulty.
Faulty items
Under the Consumer Rights Act 2015, goods must be as described, fit for purpose and of satisfactory quality. If an item is faulty when you receive it, you can reject it for a full refund within 30 days. After that, we’ll repair or replace it; if that isn’t possible, you can claim a refund. Many products also carry a manufacturer’s warranty: see warranty and repairs.
Return postage for faulty, damaged or incorrect items is on us. We’ll send you a prepaid label or refund reasonable postage costs.
How to return an item
- Contact us with your order number, the item and the reason. We’ll confirm the return and give you a returns reference.
- Pack the item securely, in its original packaging where possible, with the returns reference inside. Static-sensitive parts should go back in their anti-static bag.
- Send it to Office 17, 30B Wilds Rents, London, SE1 4QG, United Kingdom. Use a tracked service and keep the receipt; items are your responsibility until they reach us.
Refunds
We refund to the payment method you used, within 14 days of receiving the item back (or of your proof of posting, if sooner). The refund covers the item and, if you cancel the whole order, the standard delivery charge you paid. Return postage for a change of mind is at your cost unless the item is faulty, damaged or not what you ordered.
Business customers
The 14-day cancellation right applies to consumers only. Business customers can return unopened items within 14 days as above; faulty items are handled under the manufacturer’s warranty and our terms and conditions.